The Manager for the IM Health Plans reports to the Director of the IM Health Plans and is primarily responsible for day-to-day management of applications, operational support, and project implementations assigned to the Health Plan team. Staff management responsibilities include a team of Applications Analysts, Business Analysts, EDI Analysts, Data Analyst, Advanced Report Writers, Developers, and Project Managers.
Incident Management --Participate in Incident Management process in being the On-Call Manager during system outages to ensure that the right SMEs are in the war room and addressing the Incident while it is active. Develop and manage on-call schedule for Tier III Health Plan Analyst team. Oversee resolution to Incidents requiring Tier III intervention.
Problem Management -- Participate in After Action Reviews for respective outages. Implement, manage and oversee Problem Management processes and any Problem Management tickets assigned to respective team.
Change Management -- Participate in structured Change Management forums hosted by the Change Manager. Implement and facilitate Change Requests as necessary as a result of reported Incidents or Problems.
Request Management -- Participate in structured Request Management forums and oversee Service Requests for respective team.
Project Management -- Assist Director in attending structured resource planning hosted by the PPMO. Develop Assist with defining boundaries, setting priorities, planning, and managing multiple projects. Monitor progress and resolve approved deviations from plan.
Resource Management -- Assist with managing resource forecasting for Health Plan resources determining gaps in resources, skills or training and develop strategies to fill those gaps and positions.
Development Management -- Assist Director in creating, administering, and implementing the organization's long term development plan. This includes working closely with the developers and other departments in the organization to see all implementation through to completion.
Budget & Financial Management -- Assist in developing and managing detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components.
Staff Management - Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals. Terminate staff as required. Provide ongoing management and motivation to ensure that the staff is focused committed and capable of producing expected results. Create and maintain a teamwork environment conducive to productive output, successful staff advancement and a rewarding work experience. Establish and enforce department policies, procedures and standards.
Communication - Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates; monitor Associate feedback to ensure effectiveness of communication and understanding of organizational direction and expectations.
Standards -- Adhere to and promote system standards as it relates to application standardization. Analyze and recommend procedural standards and changes to enhance user tasks and correct problem areas, as they become known.
Vendor Management - Contact vendors regarding service issues to receive support information or assistance.
Reporting - Monitor department quality objectives, milestones and benchmarks and measure performance against these standards. Document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments.
Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Customer Service - Lead in the development and administration of an effective Customer Service Plan which includes provisions to accept, record, prioritize, assign, track, resolve and report on customer service problems and issues. Lead in the establishing of departmental programs, which promote and emphasize the commitment to exceptional customer service standards.
Other - Perform other duties and special projects as assigned by the Manager of Operational Support.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.