At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. MemorialCare stands for excellence in Healthcare. Across our family of medical centers and physician groups, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Specific job responsibilities: * Greet, sign in, and highlight patients’ names immediately, notifying appropriate provider of patient arrival. Also collect and receipt payments accurately, act as an information resource to patients/visitors, and verify all patient registration data, following through with all changes. * Scan the provider schedules in detail to ensure appropriately scheduled appointments, alerting supervisor to any concerns/issues, and to verify providers are accurately scheduled out for meetings, days off, etc. * Schedule appointments according to individual provider attributes and department guidelines. Utilize appropriate follow through in documenting messages. * Continuously oversee the waiting room for cleanliness and safety. Straighten/tidy waiting area as needed. Report safety concerns to appropriate individual. * Maintain knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. * Maintain knowledge of MCMF providers, locations, hours, and services. Utilize tools and resources appropriately to offer information and match patients’ needs with of MCMF services and protocols. * Confirm all appointments as directed. Reschedule any bumped appointments. * Assist new patients with patient information forms and properly verify insurance eligibility for all appointments. Escort or direct patients to appropriate waiting area for medical services. * Complete all patient insurance/demographic changes, and all other needed account modifications in a timely and accurate manner. * Assist patients with insurance, medical group, plan and benefit questions and information. * Produce error – free batches which include counting and balancing the cash drawer in agreement with EMR. * Process kept or cancelled appointment per policy. * Alert the nurse/provider that patient has arrived. Continuously review waiting room for prolonged patient waiting. Notify appropriate party (patient/provider/nurse) when extended waiting time occurs. Communicate any and all delays to patients waiting longer than 15 minutes, and offer alternatives when necessary. Notify management of patient issues. * Monitor EMR Work Log and Task basket continuously and process accordingly. * Perform any additional/miscellaneous duties (not inclusive of job description) as requested/assigned by the management team within the scope of knowledge/ability.
Qualifications/Skills: Qualified candidate must excel in interpersonal communication and customer service and be able to work both independently and as part of a team. They must excel in organization and attention to details and follow through. Additionally, they must have the ability to problem solve to logical conclusion and demonstrate initiative and responsibility. Must be able to effectively and clearly communicate (written and verbal.) Candidate will also have medical terminology and knowledge of various insurance types (ie. HMO, PPO, etc.).
Experience: Prior medical office experience preferred. Must have a minimum of 1 year of customer service in any field and have worked with computers.
Education: High school graduate or equivalent required. Administrative Medical Assisting (Front Office Medical Assistant) Certificate or Medical Terminology Certificate preferred. CPR for healthcare provider card required.
MemorialCare Medical Group is a physician-based organization established to provide advanced comprehensive, effective and efficient health care. With over 30 locations from Long Beach to Dana Point, MemorialCare Medical Group includes more than 250 physicians in the areas of internal medicine, family medicine, pediatrics, geriatric medicine, cardiology, cardio thoracic surgery, gastroenterology, neurology, pulmonology, psychiatry, psychology, rheumatology, sleep medicine and therapeutic acupuncture.
In addition to multiple locations throughout Orange County, MemorialCare Medical Group offers Urgent Care Centers that are open 365 days-a-year, Telephone Advice Nurses available 24 hours-a-day, 7 days-a-week; and lab and digital X-ray services available on-site at most locations.