Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The Quality Project Manager (QPM) assists the Quality Team in managing the project management processes and administrative tasks for strategic initiatives and coordination of the Comprehensive Quality Program. The QPM will be responsible for supporting the transition and integration of the new comprehensive quality program and systems into Satellite core business across all departments. The QPM will manage and support cross-functional processes initiated by the Quality Team including but not limited to the Head's up, Triage and Quality Assurance and Improvement processes. This involves actively managing these processes, its follow-through and deliverables, project management tools, analysis, transition models, project milestones, timelines and minutes. The QPM is accountable for the total processes on all assigned quality projects. This includes communications, progress and performance to established goals, assuring that the quality team meets all deadlines, and maintaining a close effective working relationship with all stakeholders participating in the comprehensive quality program. The QPM also is in charge of the administrative tasks enabling the Quality team to achieve integration of the quality program into the organization and to sustain successful long-term execution.
Essential Functions The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Lead cross-functional project teams through successful completion of the project in a matrix team environment; develop and manage an interdisciplinary project team throughout the life cycle of the quality projects, including the evaluation phase
Effectively utilize process improvement principles and tools to manage resources, reduce costs, maintain and accelerate timelines, as well as track and execute the project schedule
Provide leadership to resolve action items, coordinate and utilize resources
Ensure adherence to established project management methodologies and best practices; drive the quality and completion of phase reviews, all milestones and deliverables
Drive the development of project timelines and manage any changes, such as future timeline changes that may result from changes in scope, delays in schedule or resource constraints
Manage risk assessment and mitigation process for assigned projects; evaluate potential risks and develop preventive and corrective action plans
Develop, review, track and finalize complete project plans with resources, milestones, budgets and customer deliverable schedule; ensure all milestones are met, if not, take appropriate corrective actions and notify stakeholders
Coordinate all project update meetings and present or lead presentations for project status reviews as needed
Facilitate and maintain records of all internal and external communications relevant to assigned projects including meeting minutes
Assist leadership with justifications, budget estimates, resource requirements, and presentations to support new project proposals
Prepare all project related reports on project performance for both internal and external stakeholders
Monitor and present project quality performance at periodic project review meetings
Lead multiple projects and facilitate project activities to ensure project specifications and timelines are met
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Minimum Qualifications: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university; Master's degree preferred
Experience: Three (3) years of project management experience; experience with healthcare or health sciences industry preferred; LEAN Project Management experience preferred
Knowledge, Skills & Abilities:
Ability to act as both a thought leader and operational expert around process, project management and process/program integration
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as written communication
Ability to provide leadership and influence others within complex organizations
Ability to gather, analyze, and synthesize data, reason logically and accurately, and draw valid conclusions
Demonstrate strong project management skills with the ability to manage project budgets, deliverables, and timelines successfully
Knowledge of process improvement methodologies, project management tools and best practices
Knowledge of Lean and Six Sigma
Must be able to understand and solve issues at a detailed level
Ability to manage multiple changing priorities and work effectively in a team or independent setting Requires the ability of independent decision making based upon current factors related to specifics of each project
Excellent presentation skills
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite H...ealthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early stage CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.