The Chief Operating Officer of WHCPC will be expected to achieve a high performing physician practice operation founded upon a unified, integrated philosophy of patient care. The COO is responsible for the smooth and efficient operation of the medical group including management of the profit and loss statement and resources associated with operation of the organization. The COO is responsible for implementing WHCPC’s strategic plan and will be accountable for the development of high quality, cost effective and integrated programs. The COO will report to the CEO of WHPCPC and manage a team of 100+ total FTEs
It is expected that all of the duties and responsibilities of this position will be performed in a manner that reflects the values Women’s Health Care PC:
Take the lead in standardizing, creating, and sustaining a common culture and high performing operation which will endure in a reformed health care market.
Ensure that efforts to implement an effective electronic medical record (EMR) are managed in an efficient and effective manner across WHCPC.
Assist in the CEO in the development of strategic long- and short-range plans and related business plans and provide operational/tactical leadership in support of these growth strategies.
Provide oversight to the day-to-day operations of WHCPC ensuring that clinical quality and patient satisfaction are optimized while cost effectiveness and financial vitality are maintained and enhanced.
Provide leadership to problem solving within the organization and maintain a culture of trust, accountability, and transparency of information.
Enhance operational effectiveness, emphasizing cost containment and high-quality patient care.
Assess the organizational structure and capabilities of the management team and align as necessary; work closely with direct reports to establish and execute WHCPC objectives; guide and motivate direct reports toward achievement of objectives, maintaining accountability and evaluating performance.
Assist the CEO in the development of the annual budget.
Maintain effective communications and provide updated information to the Board of Directors.
Provide management oversight and support in the pursuit of quality of care metrics, efficiency objectives, clinical documentation, and program development growth.
Provide leadership, and serve as an example, to a culture of information sharing, transparency, customer service, excellence, management visibility and employee engagement within the organization; encourage synergy and “servant leadership” in thought and action among all parties.
Bring strong understanding of current best practices and contribute realistic expectation of what success looks like to leadership team.
Serve as the subject matter expert for physician practice operations, providing insight into what drivers are for physicians.
Goals and Objectives– Measures of Success
The COO is expected to accomplish several key objectives within the first 12 months. The following goals represent some of the priorities identified by the organization (not listed in order of importance):
Develop personal and professional credibility, gain respect and build trust with physicians, leadership, and staff. The COO is expected to be actively engaged with employees, physicians, and leadership. It is essential for the new executive to embrace the organization’s mission and values, which are rooted in the building of strong, trusting relationships and credibility.
Assess talent within WHCPC and the organizational structure. Introduce “best practice” structure changes and develop/redeploy staff where appropriate. Identify development needs and on-going training requirements for staff and physicians, and work with appropriate departments to implement.
Assess IT infrastructure and work with IT resources to ensure gaps are closed. WHCPC expects an IT transition in the next two to three years, and this COO must advise on requirements that are needed in order to effectively support our goals and physicians.
Operational initiatives driven by best practices. These may include improving patient care access, throughput and pathways to achieving quality goals. Candidate Qualifications Master’s degree in health care administration, business administration or public administration is required. Experience
The successful candidate will possess the following educational requirements, experience and personal characteristics:
At least 5 years at the senior management level and experience within a sizeable specialty physician practice group. Experience with hospital-based physician groups is ideal.
A track record which includes direct impact on the progressive development of a physician practice is required. This should include leading a practice of disparate practices to standardization in EMR, patient access, policies and procedures, office practices, referral management, and billing/collections. Familiarity with EPIC would be ideal.
A keen understanding of physician practice management operations and how to improve practice performance as evidenced by a track record of improving outcomes and productivity. Understanding of legal issues related to physician and physician extender employment and willingness to work closely with legal team when needed.
An obvious passion for working with physicians. One who actively and purposefully seeks out opportunities to listen to physician needs, and engages in meaningful solution-oriented dialog. A transparent communicator that provides clarity and shows respect when delivering popular or difficult information.
Experience evaluating and implementing electronic health records and the ability to anticipate/mitigate the operational effects/disruptions of IT transformation on physician practices.
Ability to operationalize a vision, creating a Playbook which outlines tactical steps and realistic timeline to achievement of vision. Ability to plan, organize, and integrate priorities and deadlines.
Ability to evaluate and make recommendations for continuous quality improvement and improved processes and operations.
Self-directed with the ability to work in an ambiguous environment, creating structure, identifying required roles and assigning responsibilities, holding stakeholders to deadlines. However, nimbleness to redirect when necessary based on new information or changing priorities.
Knowledge of the principles and practices of health care administration, fiscal management, and government regulations and reimbursements. Personal Characteristics
Quality: A champion for the highest quality of care, employee engagement and patient safety. Understands and promotes quality assurance, patient safety and a safe work environment. Maintains and ensures compliance to regulatory, certification, accreditation standards. Practices and promotes cleanliness and maintains a safe, sanitary patient care environment.
Service: A champion for service excellence and the best possible patient experience. Anticipates customers; needs and designs, promotes or supports the delivery of products and services that exceed customers’ expectations and enhance the patient experience. Consistently models WHCPC Standards of Performance.
Teamwork: Builds and maintains positive working relationships through open communication and teamwork. Works with others to accomplish goals and objectives.
Problem Solving: Makes timely and effective decisions. Demonstrates the ability to generate and/or facilitate productive new ideas or alternatives. Is proactive. The COO must have superior analytical and problem solving skills to support the leadership’s strategic and operational planning.
Business Acumen: Applies knowledge and understanding of the business to make informed decisions in the best interest of the organization. Practices sound fiscal principles in area of responsibility. Models financial stewardship to render cost-effective, compassionate, quality healthcare through responsible management of resources.
Talent Development: Coaches and develops employees to maximize business outcomes and employee engagement. Demonstrates the drive to build the breadth and depth of the organization’s human capability, including supporting top performing people and taking a personal interest in coaching and mentoring high potential leaders.
Communication: The ability to communicate complex financial concepts to all levels of the organization in a way that others can understand and tie to individual jobs and departments.
Demonstrated business, entrepreneurial, technical and analytical skills. The ability to make sound, creative and credible financial decisions in a timely manner and to utilize outside resources where appropriate.
The ability to be a strategic and big-picture thinker but comfortable in a role that is primarily tactical.
Strong work ethic and results-driven; one who establishes and holds self and others to deadlines. Skill in organizing work, delegating and achieving goals and objectives
Professional courage and maturity enabling effective and respectful dialog around difficult topics or conversations when needed. Appreciation for and one who models healthy debate in the context of problem-solving. One who maintains professional composure and confidence during stressful situations.
Comfortable in matrix environment and effective in influencing change in the absence of direct authority.
A demonstrated track record in working effectively with physicians on matters related to practice management, resource utilization, joint ventures, program development, cost management and budgeting.
Unquestionable integrity accompanied by a commitment to the philosophy, mission and values of Women’s Health Care.
Skill in exercising a high degree of initiative, judgment, and discretion and ability to read situations accurately and taking effective action. Skill in exercising judgment and discretion in developing, interpreting, and implementing company policies and procedures.
At Women’s Health Care, P.C. our physicians are board-certified, and all are either Fellows of the American Congress of Obstetricians and Gynecologists (FACOG) or Fellows of the American College of Osteopathic Obstetricians and Gynecologists (FACOOG). Several have additional board certifications and specialized training. You can view their backgrounds and credentials within the Our Doctors section... of our website. Additionally, all of our clinicians such as nurses, sonographers, and medical assistants are highly trained and credentialed. We take great pride in the outstanding medical care we provide our patients.
•Respect the privacy and dignity of all
•Accept accountability for the service we provide
•Promote open dialogue, partnership, and collaboration
•Foster innovative thinking, encourage new ideas and creativity
•To contribute to the health and well-being of our community by providing the best care to every patient through clinical practice, patient education and research.
•We will enhance our position as the leading healthcare OB/GYN provider in the Tri-State area and rank highly among the most respected, admired and trusted healthcare organizations.