Reporting to the System Manager of Patient Access, monitors, evaluates and supervises the quality, appropriateness and daily functions of staff within the Patient Access Department of the Cook County Health & Hospitals System (CCHHS). Maintain the accounts receivable systems for optimum performance in tracking and collection accounts receivable. Promote quality review by initiating/participating in specific reviews/audits and assists with quality monitoring. Multiple Positions
Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues
Supervises the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the CCHHS management of Patient Access.
Conducts performance reviews based on set performance goals as established by the CCHHS Leadership of Patient Access.
Assists in recruiting, interviewing, hiring, performance monitoring, retention, initiating/follow through with disciplinary action and termination of staff in consultation with Human Resources and the CCHHS Leadership of Patient Access.
Mentors and develops current department staff and aides System Manager in management succession planning
High School Diploma or GED (must provide proof at time of interview)
Five (5) years of experience in a healthcare system billing department is required
Three (3) years of experience in a supervisory or management capacity within a Patient Access Department in a large hospital system is required
Knowledge of hospital Patient Access practices is required
Knowledge of hospital specific Patient Access registration software is required
Knowledge of Microsoft Office Suite is required
Bachelor's Degree from an accredited college or university
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA)
Seven (7) years of experience in a healthcare system billing department
Knowledge, Skills and Abilities
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent program development management, and leadership skills
Strong customer service and empathy skills
Demonstrates good computer and typing skills
Demonstrate good phone and email etiquette skills with strong response times
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
· Meet the minimum qualifications for the position.
· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.