The Emergency Department (ED) Ambassador has the responsibility and accountability to act as a liaison between patient/family and ED staff. This position includes assisting with issues or concerns that arise and impact patient/family satisfaction. The ED Ambassador provides interventions to a designated customer base per the department Scope of Service (infant to elderly adult) in a manner that demonstrates an understanding of the functional/developmental age of the individuals served. This position requires the full understanding and active participation in fulfilling the Mission of CHRISTUS St. Frances Cabrini Hospital, including, but not limited to demonstrating behavior consistent with the Core Values.
High school diploma or GED equivalent preferred.
Excellent verbal and written communication skills
Knowledge and experience in working with customers who have unique challenges
Knowledge and experience in working with conflict resolution
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.