Basic Function: This position offers a hands-on learning experience supporting the meetings and events team on projects that are focused on enhancing the attendees experience at our conferences, special events and the 2018 NAACHO Annual and 2018 Informatics Conference.
Works independently in the registration area providing outstanding customer service and support to attendees for multiple conferences. Ensures timely and accurate processing and confirmation of conference registrations, attendee hotel reservations, sponsor and exhibit applications, the execution of financial transactions associated with events processing received by phone, fax, email, and lockbox and insures daily & weekly batch closings. In addition, the incumbent provides administrative support functions related to event registration and travels onsite to provide registration assistance for several conferences. The ideal candidate will be an energetic person with excellent written and verbal communication skills who can work efficiently in a fast-paced environment.
Specific Responsibilities: • Provide excellent customer service by responding to registration and general inquiries via email and phone in a timely, professional and efficient manner. • Coordinate the affiliate/NACCHO event approval process for the NACCHO Annual and Informatics Conferences, to include processing request forms, sending confirmations and maintaining a master list of events. • Assist the housing and registration managers with the creation of reports and data analysis. • Provide feedback and editorial support while testing attendee registration pages and website review. • Coordinate supply and shipping orders for registration to include badge stock, ribbons, etc. • Assist with preparations for NACCHO Annual and Informatics Conferences on-site temp training, including the creation of a resource binder and presentation. • Assist with the development of a pre-show staff guide and pre-con meeting for the NACCHO Annual and Informatics Conferences travel team. • Assist the Meetings Manager with the coordination of sponsorship. • Other duties as assigned.
Minimum Education and Experience: • Currently enrolled in a four-year degree program or recent graduate. Courses/studies relative to the event management/exposition industry is desirable. • Proven customer service experience; in high-paced environment is preferred. • Some meeting/event planning experience preferred. Minimum Skills and Attributes: • Ability to work at a professional level in a fast-paced environment. • Must have excellent verbal and written communication skills; ability to communicate clearly and concisely. • Must be customer and team oriented; possess strong interpersonal skills; ability to work with staff and customers at all levels. • Ability to efficiently handle multiple priorities in a fast-paced environment. • Outgoing, highly motivated, organized, detail oriented and flexible. • Proficient in Microsoft Office Suite (Excel, Word, Outlook). Additional Information: • Internships start date January 14, 2019 – May 3, 2018 • Must be available to work at least 10-15 hour work week; Monday – Friday • Unpaid Please apply to the following link for consideration: https://naccho.clearcompany.com/careers/jobs/900c13ae-3416-f4c8-3d40-043e09a2be96/apply?source=774521-CS-2909