A Clinical Training Specialist II facilitates the organization’s successful utilization of clinical technology. In collaboration with Physician Society, Best Practice teams and leadership throughout MemorialCare Health System, a CTS ensures IT efficiencies and functionalities are understood both with physicians in our hospitals and Ambulatory settings as well as staff in Ambulatory settings. This role supports our strategic Physicians as Partners initiative and is well respected throughout health care systems nationally.
Essential Functions and Responsibilities of the Job
Lead physician one-to one IT training effort in hospitals and to physicians and staff in Ambulatory setting
Communicate effectively in a timely, proactive and professional manner
Collaborate with multiple teams/vendors enterprise wide to ensure proper design of physician/staff workflows
Ongoing learning and increased knowledge of Epic EHR and other clinical systems
Mentor other teams on “at the elbow” support, customer service and outreach etiquette
Be at work and be on time
Follow company policies, procedures and directives
Interact in a positive and constructive manner
Prioritize and multitask
Minimum 5 years of experience in health care, customer service and/or information services.
Practice management experience or use of medical terminology is desirable.
Must possess excellent organizational, presentational and listening/verbal skills.
Must excel in fast-paced environment and be self-motivated.
Must be available for limited travel and occasional evening/weekend hours.
Should possess a propensity for technology.
Proficiency in Microsoft Office products required.
Must be comfortable with daily local calls on private physician practices, working independently and as a team and meeting aggressive deadlines.
Must have valid driver’s license and auto insurance.
We require a high school diploma or GED certificate.
College degree preferred or equivalent preferably in health care or information technology related area.