The PFS Cash Posting Associate is responsible for the duties and services that are of a support nature to the Patient Financial Services Department of CHRISTUS Health. This associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this position is to ensure cash payments and adjustments are posted to CHRISTUS Health patient accounts in an efficient and timely manner, to include reconciliation with bank deposit and AR system. The position works in a cooperative team environment to provide value to internal and external customers. The PFS Cash Posting Associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health and fully supports CHRISTUS Health's Mission, Philosophy and core values of Dignity, Integrity, Compassion, Excellence and Stewardship.
MAJOR RESPONSIBILITIES 1.Ensures all payments are retrieved and posted accurately and timely, post lockbox monies, EFT/ACH monies, credit card payments and patient payments. 2.Researches submitted cash payments by verifying patient account numbers and appropriate facility. 3.Keys cash receipts and credit card payments and reconciles to batch. 4.Monitor and performs cash reconciliation to identify cash posting errors and ensures all receipts are applied and reconciles to daily bank deposit and monthly bank statements. 5.Review and post cash corrections, to include resolving patient complaints and inquiries from PFS, Finance, Facilities, and Vendor Partners. 6.Resolve and Research unapplied cash, to include continuous follow-up until payment identification is made for application of payment or refund. 7.Responsible to contact CHRISTUS Health facility departments in order to resolve outstanding questions related to account information to ensure account integrity and compliance with payer and/or government regulations and timeliness of resolution. 8.Ensures quality and productivity standards are met. Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures. 9.Provides continuous updates and information to Patient Financial Services Leadership Team regarding ongoing errors, payer related issues/trends, registration and other controllable QA related activities affecting productivity, reimbursement and/or payment delays. 10.Functions effectively within a team. Participates and contributes constructively to produce results in a cooperative effort. 11. Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect. 12.Demonstrates ongoing enthusiasm and commitment to the work assigned. 13.Works with Supervisor to receive feedback on performance and create a personal development plan.
*HS Diploma or equivalency required *Post HS education preferred *Minimum of one year cash posting or banking experience *Strong knowledge of Microsoft Excel *Ability to create and interpret Financial Reports *Minimum one year experience interpreting various payer explanation of benefits (EOB's) and 835 payment files *Experience working within a multi-facility hospital business office environment preferred. *General hospital A/R accounts knowledge is required. *College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience. C.Licenses, Registrations, or Certifications None required
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.