As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
The Dir, PA Market is responsible for Coniferï¿½s Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of
Client Service Level Agreements (SLA)
Operating goals, set by the Patient Access Process group that drive SLA
patient and account cycle time and productivity standards
process quality and accuracy
adherence to process standards
Relative cost management metrics goals
expense, cost and margin control
monthly, quarterly and annual financial goal management
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his/her direct reports to execute against plans.
Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & Lï¿½s to ensure positive EBIT performance.
Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers.
Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved.
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct Reports (titles) Dir, Conifer PA I or II
Indirect Reports (titles) Manager, PA I or II
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong knowledge and ability to drive operational metrics.
Knowledge of detailed Patient Access processes
Knowledge of the flow of the revenue cycle
Excellent oral and written communication skills
Detail oriented, analytical skills, and an ability to work independently
PC/Systems literate including the Internet and basic MS office skills
Proficiency in prioritizing and managing multiple tasks
Operating Discipline and Business Acumen
Strong leadership and organizational skills
Deal with Ambiguity and make good decisions
Assess, coach, train and develop talent
Possesses excellent tactical execution skills
Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders.
Demonstrates strength in both performance management and leadership development
Manage change while minimizing interruption at an operational and service level
Advanced writing, verbal and presentation skills
Provide advanced customer service
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
At least 4 years of manager/director level experience, including experience managing multi-level positions.
At least 1 year of director level over multiple facilities/units or equivalent business experience
4-year college degree
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Work Environment
Hospital Work Environment
Approximately 40% - 80% travel may be required
Job: Patient Access
Primary Location: Tacoma, Washington
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005034506
About Conifer Health Solutions
Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.