Senior International Care Advisor

You are:

• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
• Adept at creating partnerships and working collaboratively to meet shared objectives and goals
• Capable of building strong customer relationships and delivering customer-centric solutions
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
• Willing to take action and eager to accept new opportunities and tough challenges with high energy, and passion

You will:

• Act as part of an administrative and clinical team to receive, assess, and bring to resolution all new visit (external and internal) requests for physician services within the International Center
• Screen requests according to Service and Physician criteria to ensure the most accurate scheduling
• Triage and assist with incoming calls from patients, caregivers, internal and external departments
• Distill complex information to foreign patients of diverse backgrounds
• Exceed patient expectations with your accessibility, knowledge, generosity, partnership, and support serving as a guide for patients, caregivers, and clinical leadership
• Demonstrate flexibility and willingness to perform a variety of tasks across the team

You have:

• High School Diploma/GED, Bachelors degree preferred, or in lieu of a degree, 1-3 years of healthcare experience
• Knowledge of medical terminology and proficiency in Microsoft Office
• Ability to handle acutely ill patients in stressful situations

Hours: Monday-Friday 9 am - 5 pm with the flexibility to work between the hours of 7:00 am and 7:00 pm as needed