Description
JOB SUMMARY:
The Medical Center Representative is to promote VUMC services to current and new physicians in the primary referral area; communicate information on new products or services; and conduct visitations with physicians to determine their needs and to enhance their relationship with VUMC.
KEY RESPONSIBILITIES:
- Promote VUMC services to physicians in the primary referral area
- Contact physicians to assess their needs
- Provide information on VUMC services, including promoting physician to physician relationships
- Effectively manage community relationships to include education, maintenance of brand image, customer service, and communication of opportunities in a timely manner.
- Ensures current referring physicians needs are being met
- Advocates for initiatives aimed at improving processes related to referrals
- Develop and maintain a positive and personal relationship
- Provide feedback to VUMC departments related to concerns or problems expressed by physicians
- Facilitate referrals within current VUMC systems.
- Establish and maintain ongoing communications with referring clinicians and their office staff including routine visits, emails and phone calls
- Collect and evaluate physician information
- Compile information about each physician to generate reports
- Collect information related to number of referral for individual physicians
- Assess for changes in referral patterns.
- Communicate information on new products or services
- Participates in the development and implementation of specific outreach relationship building and marketing plans to support VUMC strategy
- Assist with developing informational and marketing materials.
- Assist in development of educational materials
- 4d. Assist with communication reflecting VUMC strategy
Department/Unit Summary:
Monroe Carell Jr. Children's Hospital at Vanderbilt is one of the nation's leading children's hospitals. We treat and help prevent all health issues ranging from colds and broken bones to heart disease and cancer.
The world-class facilities at Children's Hospital are a testament to our community's dedication to the health of children. Constructed in 2004 and expanded in 2012, our 271-bed hospital is a child-friendly place built on the science of healing.
A building alone does not make a great hospital. Our exceptional medical teams and the generous support of people like you enable us to provide every child who comes to us with the hope of improved health. Children's Hospital is a nonprofit facility. No child who needs our services is denied care on the basis of limited ability to pay.
Many of our doctors and surgeons are nationally recognized researchers who are finding new ways to cure and prevent childhood diseases. Their work preventing and treating premature birth, cancer, heart disease, spina bifida, and many other conditions is an investment in the future. We are at an important crossroads in child health. Our commitment to research and advocacy positions us to bring the promise of good health to children and families in our community and to share that hope with the world.
Position Shift:
- Salaired, full time, typical business hours with flexibility based on dept needs.
View how Vanderbilt Health employees celebrate the difference they make every day:
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
* Magnet Recognition Program: Received our third consecutive Magnet designations.
* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
* Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Position Requirements:
Bachelor's Degree (or equivalent experience) and 3 years experience
Exceptional customer service skills
Outstanding written and verbal communcation skills
Additional Key Elements/ Responsibilities:
The Medical Center Representative is required to travel on a daily basis to our Physician Office partners to provide excellent customer service and troubleshooting issues.
