Kaiser Permanente-Washington Permanente Medical Group- is seeking a Part Time 0.5 FTE District Hospital Medical Director, Seattle.
The District Hospital Medical Director is accountable for delivering the KP Promise to every member, every time. Quality you can trust; Convenient and easy to get care; Care with a personal touch; Affordable. The District Medical Director Care is expected to promote diversity and equity within the department as consistent with WPMG Board's commitment to equity and diversity.
The District Hospital Medical Director works collaboratively with their Health Plan Partner(s) and is accountable to build an integrated approach, improved communication and medical excellence in the acute care setting between KP hospitalists, specialists and contracted clinicians. Provide clinical leadership that improves patient care processes within and across our owned and operated hospital and the network, rounded contracted hospitals that KPWA provides direct care within: Set clinical standards and service expectations (eg. management of trauma patients, peri-op DVT prophylaxis, address service performance behaviors in contracted network clinicians) and serve to escalate concerns of delays in care within the IQM model; Acute care safety - sense trends, manage RCAs and escalate system issues to a leader who can affect change and build safety into operations; Improve clinical quality metrics for the hospital and acute care settings; Hospital relationship management/KP engagement-recruit and staff meaningful hospital committees, operations meetings, quality counsels; and Focus on improving patient centered transitions of care. The position is also responsible for building a reliable "escalation" process when there are concerns regarding patient safety delays in care including delays in diagnosis, surgical procedures or consultation in contracted hospitals. The role also partners with the KPWA patient safety department and KPWA risk management department to organize disclosure to patients when an adverse outcome occurs. Provide clinical leadership to build data/information reporting on current performance from the hospitals to drive operational decisions or quality evaluations.
The District Hospital Medical Director collaborates with the other Specialty Care and Primary Care Directors of Operation, Service Line Chiefs for the Hospitalists; as well as District Medical Directors to achieve the goals of improving care in the acute care setting. The Director is responsible for co-owning inpatient utilization (Patient day rate, admit and readmission rates, hospital length of stay goals and transition) in collaboration with hospitalist team at the preferred hospital and the district leaders. Supports the relationship with our contracted hospitals leadership team with the goal of ensuring safe and high-quality hospital processes that promote efficient inpatient care. This medical director role will be focused on operational improvements and the relationship with the hospitals and work with the district leadership structure on regional and enterprise strategy.
The District Hospital Medical Director and their health plan partners may be asked to take on other duties as directed by the leadership of WPMG and KPWA and work with other stakeholders to ensure all regulatory and accreditation standards are met or exceeded as appropriate for the scope of the services and sites.
Principal Duties and Responsibilities
Professional Respect and Credibility:
Collegial, team player, kind and compassionate colleague and provider. Possesses high professional standards and maintains respect of physicians, clinicians and staff.
Models inclusive leadership qualities including self-awareness, humility and curiosity.
Takes a leadership role to "walk the talk" and models goal-oriented, collaborative high performance.
Leads by example in the areas of communication, strategic planning, workforce engagement, partnering, and goal setting.
Regarded as a provider with the ability to juggle and effectively and timely addresses the demands of the complex medical environment such as medical/legal issues, staff concerns, customer demands, performance improvement, workforce engagement, etc.
Enhances his/her administration knowledge through educational efforts and involvement in professional association activities.
Maintains his/her knowledge of major advances in the practice of medicine and within the specialty areas.
Enhances knowledge through attendance of external conferences, educational seminars and involvement in professional association activities.
Clear written and oral communications to support WPMG's and KP's vision, mission, and operating plan with the medical group at large; the Specialty Care Chiefs and Department Administrators; specialty departments; community at large; WPMG Board; and leadership forums.
Partners with other senior operational leaders and the Directors of Operations to set quality of care targets for WPMG (for example hospital quality metrics, POLST completion rates, HCAHPS, clinical outcome and/or disease specific measures)
Stays current with industry standards to create/plan/support new programs within the breadth of operations. This involves prioritizing key initiatives and creating accountabilities and buy-in to achieve success.
Partners and collaborates with the Directors of Operations and regional leaders to surface and develop opportunities for operational efficiencies and innovation within his/her departments, with other specialty departments and/or primary care.
Oversees short and long-term delivery system planning in collaboration with District Leaders.
Values the perspectives of diverse stakeholders including clinical teams, patients and their communities.
Effectively coaches, mentors, and develops direct reports
Responsible for creating a leadership pipeline and identifies emerging leaders
Develops cultural competency and agility in self and others to understand and respond to the different care experiences faced by our diverse patient population.
Supports and drives towards the integration of care delivery across departments, ambulatory care and throughout the continuum of care to reduce "silos" of care in order that we may provide the best quality of care, enhanced care experience and more affordable care.
Actively builds a culture of equity by understanding health disparities and creating system level interventions to address them.
Works with hospital leadership to address both case-specific and system-level delays in care delivery to our members.
Quality of Care:
Partners with the other Directors of Operations and leaders in Quality to ensure high quality of care, and links with them to design and strategically plan operational programs and initiatives to continuously improve our quality of care.
Accountable with Health Plan leadership for patient access to contracted acute care facilities and overall customer and patient satisfaction with WPMG.
Finance and Resource Management:
Jointly accountable with the WPMG Senior Executive Team, Health Plan leadership, and the WPMG Chief Financial Officer for overall financial performance of the WPMG Region, including IDS and EDS costs in our core markets that report to the position. Helps support achieving our external delivery system professional fees (pfeds) targets. Supports resource stewardship initiatives and the creation of programs in operations to achieve financial success (capital generation).
Works with senior operations leaders to develop, implement, and prioritize resource management strategies in the care delivery system.
Partners with the Chief Medical Information Officer (CMIO) to leverage our information systems to significantly enhance the practice of medicine and Health Plan partners.
Engages departments, Chiefs and DMDs, and other leaders in the region, to trial, develop and implement new and different ways of delivering care to achieve best quality, enhance care experience and make care more affordable.
Encourages front line staff to improve care where they work.
Supports and seeks new technology, new care delivery models, and new products to push/pull us toward market leading performance.
Represent KPWA in partnering with the KPWA CMIO and partner hospitals to improve the EMR and advance the effectiveness of the EMR in advancing clinical excellence and safety
Engages with the safety structure of partner hospitals and coordinates with KPWA safety leaders to ensure comprehensive oversight of safety across care sites. This work includes ensuring effective participation on safety committees, review of KPWA unusual occurrences and participation in case reviews.
Monitors safety trends that impact hospitalized patients and coordinates with safety structure to develop and implement corrective action plans
Staff Engagement and Relationship Management
Partners with the Senior Associate Medical Director of Human Resources & Compliance to develop and promote the systems, knowledge base, and leadership development needed to manage and enhance physicians' and clinicians' performance.
Provides support and advocacy for other WPMG leadership to support their efforts in operational change.
Understands the fundamentals of bias and can take this into account as a leader
Understands the value of diverse teams and demonstrates commitment to diversifying the medical group and leadership
Holds colleagues accountable for leadership/performance.
Directs and drives difficult physician, clinician and staff performance management issues.
Completes performance evaluations for Chiefs, Health Plan managers, and other providers and staff as appropriate.
Identifies providers with skills and talents in administration and leadership and mentors them. Works with WPMG HR/CME to enroll and start them into the Leadership Development and Training Curriculum.
Demonstrated leadership skills with the ability to direct the activities of others on a direct or matrix team basis. Ability to collaborate and be influential across structures and roles. Possesses high professional standards and maintains respect of physician colleagues, demonstrated understanding of the changing medical environment such as medical/legal issues, staff concerns, customer demands, sensitivity to timing, etc.
Enhances administration knowledge through educational efforts and involvement in professional associations' activities.
Able to exemplify high standards of performance and human relation skills.
Knowledge of delivery system operations, healthcare delivery systems and trends.
Knowledge of business process and rapid cycle improvement and systems thinking Knowledgeable about care delivery across the continuum.
Decision Making Communication:
Ability to challenge established ways and lead change. Demonstrated effective problem solving and decision-making skills. Proven negotiation and conflict resolution skills. Excellent communication skills.
Human Resource Skills:
Financial and human resource management skills; demonstrated success working with medical staff.
Must possess outstanding project management and data analytics skills. (preferred)