The Health Technician (Dietetic) - NFS Ambassador provides administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf Dietetics software. The Robley Rex Veterans Affairs Medical Center (VAMC) improves the health of our veterans by providing a continuum of care through an integrated health care delivery system. We are a tertiary care facility classified as a level 1 c facility affiliated with the University of Louisville, as such integrates teaching, research, and advanced patient care, making it an attractive academic medical center. The facility offers a full spectrum of comprehensive health care services, using state-of-the-art technology and innovative programs, as well as education and research benefits to Veterans residing in 40 counties in Central and Western Kentucky and in Southern Indiana. Major duties include: Practice excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person. Communicates effectively via telephone and in-person and uses strong listening and speaking skills. Maintain the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests. Follow local-facility policies and standard procedures for patient feeding, Prints, prepares and reviews meal tickets according to local facility procedures. Triages calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments at the lowest level and will refer issues that cannot be resolved to Food Service Supervisor or other as determined by local policy. Retrieve computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery. Has thorough knowledge of basic and routine modified diets and is able to provide basic level education and information on local facility therapeutic diets to patients, guests, and nursing staff. Makes referrals to dietetic technician and/or dietitian as needed for morethorough diet education. Assists patients in selection of the proper foods according to their individual diet. Uses communication skills to converse with veteran's to accurately take menu orders via COTS Dietetic software System. Conducts meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed. Participates in Patient Satisfaction Survey process, from collection of data to making corrective actions basedon results. Assists with Cultural Transformation activities when food is being served toassure patient safety is maintained. Responsible for the independent and accurate transfer of information received via COTS Dietetics software. Diet activity and patient information must be interpreted correctly to ensure meals trays contain food items adhering to patient requestsand preferences, and current therapeutic diet order. Transfers patient menu preferences accordingly and keeps NCC stocked with all supplies needed and files menus. Ability in utilizing a computer to enter and retrieve basic information and utilizes COTS Dietetics Software programs toretrieve diet orders, recipes, and menu and inventory data. Prints lists, reports, labels, and tray tickets following the established local facility procedures. NCCA runs nourishment labels, reports, prints back-up copies of reports and labels for contingency plans, and checks telephone messages. Incumbent will use a computer terminal to record, retrieve and print recipes, menus, and inventory reports. Prints and assembles tray ticket packets. Cleans and maintains NFS equipment such as refrigerators and juice machines located on patient units. Stores and rotates stock items. Assures all food/supplies are covered, labeled, and dated. Inventories and disposes outdated food/beverages in nourishment refrigerator. Prepare nourishments for patients. Follows written directions for setting up individual and bulk nourishments such as tube feedings, juice, shakes, milk, sandwiches, etc. Work Schedule: Tuesday - Saturday Tour of Duty Tuesday - Thursday 7:00a-3:30p, Friday and Saturday 5:00a-1:30p Position Description Title/PD#: Health Technician (Dietetic)/ 99855-A Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use; It may be necessary to lift and/or push equipment. Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments.
Internal Number: 600121900
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.