The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the first impression guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guests stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions
Coordinates activities of nursing station to support patient care staff.
Orders and maintains adequate stock of office supplies.
Performs telephone message taking and directs communication in a timely fashion.
Effectively uses communication systems for both routine and emergency transactions.
Orders patient meals per patient procedure daily.
Answers patient intercoms/call light promptly and relays patient requests in a timely manner.
Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
Interacts with other health care time members, patients and public in a prompt and courteous manner.
Maintains order and cleanliness on within the nursing station desk and supply areas.
Works collaboratively with charge nurse to coordinate scheduling of tests, lab work and other department procedures.
Works collaboratively with all nursing staff team members.
Uses time efficiently and actively participates in productivity of department.
Demonstrates Commitment to Customers
Is aware of different customer needs/desires.
Takes action to meet customer needs/desires with respect to customer diversity.
Helps improve processes to meet customer needs.
Suggests and acts on ideas to improve overall customer service.
Respects confidentiality and shares information with only those that need to know
Previous Health Unit Coordinator, Nursing Assistant, or Nursing Station Technician experience or completed technical, college or internal Fairview HUC program, or equivalent and related experience.
Communication skills such as clear speech, ability to read, legible handwriting, and basic computer skills are required.
1 year of customer service
Knowledge of medical terminology, abbreviations, and hospital procedures is preferred.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.