The Medicine Service RN Navigator provides a wide range of outpatient care coordination between the patient and caregivers for the Medicine Service. This role will work closely with Specialty Care Providers and will be responsible for managing all consults for the identified specialty care services. The incumbent will also work with healthcare providers across the healthcare continuum, Community Care staff and with the Veteran/family to ensure the best patient care is provided. The role builds upon related professional experience and focuses on the expanded role of the nurse. This role will be accountable primarily to the Nurse Managers for Medicine Service, the Chief Nurse for Medical Service and the Chief of Medicine. Incumbent guides Veterans/families and caregivers through informed decision-making about their healthcare, diagnosis, and treatment; Uses the nursing process to assess, plan, implement care and evaluate patients; Functions as a bridge between the patient and health care team; communicates with the other disciplines and the health care team, including providers and nurses, to ensure the patient sees the most appropriate provider first; being a liaison between patients & other specialties such as Primary Care, Renal, Cardiology, Pulmonary, etc. to ensure full understanding of diagnosis and plan of care; Collaborates with the Clinics, other facilities, and the medical staff to allow for timely care, including follow up. Plays a vital role in achieving successful outcomes for all Veterans by providing supportive care across the internal/external care continuum; Demonstrates leadership by serving as an advocate for Veterans and a team player to colleagues as she/he continues to enhance his/her own professional growth, development, and practice; Involved in the care of Veterans from the point of specialty service request to diagnosis and follow up. Works to ensure timely diagnosis, expedite the treatment process, and ensures appropriate follow up is planned. This role acts as a bridge between providers and the Veteran/family to ease the journey when scheduling appointments, and procedures; Works to minimize the number of visits required for the Veterans/family members. Displays strong leadership, critical thinking, organizational skills, and knowledge with an ability to work autonomously and in a team to ensure all facets of the Veteran's care are considered; Coordinates interdisciplinary efforts across service lines and within the community to expedite provision of quality care; and other related duties as deemed necessary. Work Schedule: Monday - Friday 8:00am - 4:30pm Financial Disclosure Report: Not required Pay Schedule: NF 45 Telework: Position is telework eligible
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.