As a member of the Pharmacy Leadership Team the Pharmacy Clinical Coordinator, is responsible for
for leading, developing and implementing clinical pharmacy services to achieve optimal clinical outcomes.
Develops objectives, policies, and procedures to formalize and implement the mission, vision, and values of Billings Clinic and the Pharmacy Department. Maintains the standards, customer relations, and practice within the Pharmacy and key stakeholders.
Accountabilities include but are not limited to:
Provides leadership, serves as a role model and resource for staff, and direct supervision of staff
Ensure clinical pharmacy programs and services meet the highest standards of quality, safety, and high reliability to achieve optimal clinical outcomes.
Serves as a liaison for provider and interdepartmental/intradepartmental relationships and coordinates cross-functional clinical initiatives
Works with manager to develop, expand and oversee pharmacy services locally and within the region to ensure adherence to organizational and departmental mission, vision, values, strategic goals, and business strategies. Responsible for promotion of, and adherence tocorporate compliance program.
In collaboration with pharmacy, medical staff, administration, and health care providers, develops and implements short and long-range strategies. Also, leads, develops, and revises programs which enhance department and organization services.
Leads the growth and strategic development of pharmacy services in the overall marketing, program development, and service priorities. Coordinates with providers and other Billings Clinic leadership to assure continuity in pursing pharmacy and organizational goals and synergy in implementing plans and problem resolution. Coordinates and develops collaborative relationships with Billings Clinic departments.
Leads departmental and interdisciplinary team meetings to promote coordination of services as appropriate. Participate, and lead as appropriate, in regulatory, clinical, and quality committees as needed by department.
As appropriate serve as senior clinical staff person and provide guidance for clinical operational aspects of all programs. Provide oversight of all clinical decision-making aspects of all programs. Ensure that qualified clinicians are accountable to the organization for decisions affecting consumers/patients
Gathers, analyzes, and trends clinical, financial, and statistical data to evaluate and improve the quality of care, safe and reliable care, adverse outcomes, cost-effective pharmaceutical therapies, and service improvements. Develops, maintains and presents accurate, credible reports regarding patient outcomes associated with services and clinical, financial and quality impacts, as directed.
Evaluates financial opportunities for pharmacy services
Reviews patient outcome trends for pharmacy development and service expansion opportunities
Quantifies pharmacy services impact in outcomes measures
Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Identifies issues/concerns relating to personnel, workflow, safety, medication errors, etc. and works collaboratively with the Manager to resolve. Formulates recommendations for appropriate cost-effective therapeutic alternatives to patients as appropriate
Facilitates the development, implementation and maintenance of treatment guidelines, collaborative practice agreements, protocols, standing orders, policies and procedures, and workflows to optimize patient outcomes as appropriate
Maintains knowledge of current trends and development within healthcare and pharmaceutical therapies and pharmacy services. Reads and evaluates medical, pharmaceutical, and other literature to determine its scientific merit and applicability to the organization and pharmacy. Utilizes appropriate information resources to respond to various inquiries and information requests and resolve problems. Facilitates clinical consultation and clarification to medical staff and practitioners as appropriate.
Leads, recruits, develops, mentors, and retains a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide pharmacy services. Adheres to administrative policies and procedures relating to human resource management. Assists management with personnel, may include but not limited to:
Maintains all required employee information in departmental files
Conducts periodic and annual employee performance evaluations
Processes employee payroll and completes staffing schedule
Conducts coaching/counseling, disciplinary and improvement plans with employees
Develops and implements orientation and educational programs for pharmacy service area. Develops, maintains, and assesses a standardized process for conducting training, education, and competency. Competency assignments, at a minimum, should cover basic pharmacy processes, policies, and protocols, as well as regulatory-required topics.
Provide instruction for new policies, processes, and protocols.
Conduct regular needs assessment of staff
Conduct regular staff rounding and check-in points
Coordinates education within pharmacy service area as appropriate for pharmacy learners. Works closely with Pharmacy Leadership, Pharmacy staff, and others throughout the organization to ensure a positive learning environment.
Work with preceptors to provide learners with appropriate and adequate instruction, supervision, and assessment.
Utilize feedback from students, preceptors, and schools of pharmacy to continually improve the rotations offered.
Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes.
Knowledgeable and competent in certain pharmacy duties to assist in pharmacy service staffing.
Works with team(s) to meet regulatory and/or accreditation standards for pharmacy service area. Implements corrective action plans as needed.
Performs other duties as assigned or needed to meet the needs of the department/organization. In the absence of the Manager, may be required to assume the essential duties and responsibilities of the Manager.
KNOWLEDGE, SKILLS AND ABILITIES
Decisions impacting human resource management may have legal implications
Decisions concerning patientcare can have a direct impact to the quality of care
Serves as a resource for patient care.
Must develop and maintain good working relationships with other departments, physicians, patients/residents, families, outside agencies, and other professionals.
Provide leadership to staff and serves as a liaison to management
Communicates directly with Manager or Director regarding issues, needs or concerns
Licensed pharmacist with:
Three years of applicable clinical pharmacy experience OR
Completion of an accredited PGY1 pharmacy residency program
And one of the following:
A Board of Pharmaceutical Specialties (BPS) certification applicable to practice area OR applicable higher levels of training/certification OR
Completion of an accredited PGY2 specialized pharmacy residency, OR
Additional years of applicable clinical pharmacy experience based on discretion of hiring manager
REQUIREMENTS UPON HIRE (if not already met as a minimum requirement):
Obtain current unrestricted Montana Pharmacist License prior to start date, other states as required by department
Greater than 5 years of relevant pharmacy experience
Previous work experience as a pharmacy lead/supervisor/manager
Licensed as a preceptor
Board of Pharmaceutical Specialties (BPS) certification applicable to practice area upon hire
Clinical Pharmacist Practitioner (CPP) upon hire, as appropriate
Previous Leadership experience and/or experience leading teams in facility-wide projects
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills, and abilities will be considered
Performs work in a variety of environments, including but not limited to patient care, office, and classroom
Able to perform responsibilities with frequent interruptions and competing priorities
Utilization of Billings Clinic approved devices for clinical/financial database systems
Blood Borne Pathogen Category:Category 2
Airborne Contaminant Category: Category 2
About Billings Clinic
You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.
We look forward to meeting you.
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
Magnet: Commitment to Nu...rsing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!