The Dayton VA Medical Center is recruiting for three full-time Health Technicians (Dietetic). These positions are in Nutrition and Food Services (NFS). The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions. Major duties include, but are not limited to: - Responsible for handling patient meal service orders, answers patient calls using phone system and may enter meal orders into a COTS Dietetics Software system. - Collaborate with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery and taking direction regarding management. - Follow local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet. - Prints, prepares and reviews meal tickets according to local facility procedures. - Retrieve computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery. - Makes referrals to dietetic technician and/or dietitian as needed for more thorough diet education. - Complete quality monitors to ensure food items and menu selections for regular and therapeutic diets are prepared and served appropriately (i.e. accuracy, timeliness, appearance, and temperature, dysphagia food testing). - Responsible for the independent and accurate transfer of information received via COTS Dietetics software. - Adjust diet patterns and menu selections to assure the correct meal tickets are generated, as per local facility policy and procedures. - Generate the appropriate paper ticket for each meal service and complete all tickets for all modified diet combinations as part of the facility's contingency plan in the event the COTS Dietetics software program is inoperable, and meal tickets may not be printed. - Transfers patient menu preferences accordingly and keeps NCC stocked with all supplies needed and files menus. - Utilize a computer to enter and retrieve basic information and utilizes COTS Dietetics Software programs to retrieve diet orders, recipes, and menu and inventory data. - Handles routine telephone inquiries from nursing units/nursing personnel regarding patient meal orders and may maintain a log of telephonic client inquiries/concerns received directly from the client or unit personnel based on local policy. - Follows local policies and procedures for calorie counts, maintaining of call records and other food service-related functions. - Communicates patient concerns with registered dietitian or dietetic Technician as appropriate and communicates with supervisor to complete all task assigned such as production/menu changes, menu specials, or menu shortages. - Prints lists, reports, labels, and tray tickets following the established local facility procedures. - May be required to adjust menu selections, nourishments as needed for diet changes and NPO orders, as determined by local policies and procedures. - Prints and assembles tray ticket packets in accordance with local facility policies and procedures and verifies correctness of the information and adherence to prescribed diet. - May discuss with diet technician and/or dietitian any adjustments of tray tickets, standing orders or supplemental feedings. - Verifies physician orders for unusual diets, conflicting modifications, and nutritional supplements with the appropriate RD, informatics RD, or FSSM. - Completes all other duties as assigned. Work Schedule: Rotating days off, rotating shifts, to include weekends and holidays 0700-1530 or 0630-1500 Position Description Title/PD#: Health Technician (Dietetic)/PD99796S Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.