Are you looking to enhance your skills in an exciting and innovative field and have a passion for helping others? We have a great career opportunity for you within Fairview Pharmacy Services Specialty/Mail Order department. Join the largest health system based specialty pharmacy in the nation as a Pharmacy Technician Lead!In this role, you would work as part of a team to provide overall day-to-day training and guidance to the pharmacy technician staff in a call center environment.
This lead role acts as a subject matter expert and assists the supervisor in managing the workflow for a team that provides telephone and/or the processing of patient claims support to pharmacy patients, providers and pharmacies ensuring that patients are eligible for and receive prescribed medications in an accurate and timely manner via appropriate delivery methods. This includes managing prior authorization and other reimbursement requirements, patient tracking, customer service, patient education, issue resolution and/or escalation and ensuring claims are submitted correctly and paid by third party payers.
Job Expectations include:
Completing intake process for mail order, specialty, transplant and limited distribution pharmacy patients including new patient enrollment, insurance verification, medication refill and delivery schedule.
Assisting in resolving any billing issues, obtaining prior authorization for medications as needed, verifying eligibility and escalating as appropriate.
Under the direction of the pharmacist, receiving prescription/orders from patients, process manually or using the appropriate computer system and protocols in an accurate and timely manner in accordance with all legal, regulatory agency and Fairview requirements.
Coordinating ordering, delivery of medications, supplies and equipment to patients and clinical areas as requested.
Communicating directly with patient to assist them in awareness of their medications
One-year pharmacy customer service experience in a call center environment
Three years experience as a pharmacy technician
Registered Technician with Minnesota Board of Pharmacy
Pharmacy certification with the Pharmacy Technician Certification Board. Other National Pharmacy Technician certification will also be accepted.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.