In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.
Duke Referral Lab Administrative Assistant Specific Duties and Responsibilities:
Match non interfaced test paperwork to the correct hard copy report using positive patient identification.
Scan reports to Beaker.
Verify reports scanned to Beaker (Quality Assurance)
Verify Gen Code price and CPT code(s) were correctly entered in Maestro Care (Quality Assurance)
Verify FedEx tracking for receipt of specimens at the intended destination.
Monitor and work the Referral Lab Inbox for faxed reports, requisitions, order requests and information. Distribute email information appropriately.
File pending and completed reports.
Follow up and resolve appropriately discrepancies on reports, corrected reports, problems and issues.
Escalate issues appropriately.
Resolve the Beaker Outstanding test list (pending tests). Document expected turnaround time appropriately.
Other similar level related duties
High school education or equivalent
Two years of administrative support experience of increasing variety and/or complexity
Knowledge, Skills, and Abilities
Creatively uses PC, word processing and other office tools including Excel spreadsheets, EPIC Maestro Care and
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.