The West Palm Beach VA Medical Center - Nutrition and Food Services (NFS) is recruiting to fill three (3) Health Technician (Dietetic) vacancies. The Health Technician provides administrative and customer service support for the VA hospital food service program, requires proficiency in special food service and therapeutic diet procedures, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions. The Health Technician (Dietetic) duties consist of but are not limited to the following: Interviews patients to obtain and review food preferences. Enters food allergies, diet tolerances and religious and/or cultural food restrictions into the computer after consulting with the appropriate dietitian and/or dietetic technician. Assists patients and residents in the menu selection process. Visits, calls, or sees appropriate patients and residents to obtain meal selections. Assists patients/residents in menu selection entry into the Get Well Network system; educates and teaches patients how to utilize the Get Well Network bedside meal ordering system. Checks patient and resident tray tickets and room service orders to make sure selections are correct and appropriate for the Veterans' diet. Processes diet and nourishment order information and requests initial and subsequent changes via computer Adjusts tray tickets, nourishments or supplemental feedings via computer after discussion with dietitian or dietetic technician. Coordinates the late tray procedure with WG-4 employee and/or First Line Supervisor to assure that patients and residents receive their trays within a timely manner. Monitors assigned ward nourishments refrigerators and their checkpoint temperatures daily; monitors refrigerators for cleanliness. Reports malfunctioning refrigerator to appropriate ward staff and Nutrition & Food Services supervisor. Checks dates on items in refrigerator, discards outdated items, and adjusts bulk and individual nourishments as appropriate to minimize waste. Completes monthly performance improvement monitors including patient satisfaction surveys, sample trays, plate waste studies, tray accuracies and other monitors as needed. Provides training to same or lower-grade employees on responsibilities within Health Technician position when asked by supervisor. Work Schedule: Rotating Days Off and Rotating shifts to include Days, Evenings, Nights, Weekends and Holidays Position Description Title/PD#: Health Technician (Dietetic)/ 99855-A Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.